常見問題 FAQ
請詳讀 Please read carefully
這次有抽獎活動嗎？
Is there a giveaway?
只要有下訂單，不管是蝦皮還是13N.TV，就可參加紀念貼紙抽獎（共50張，五種不同款式，見下方圖片）。抽獎總共五十個名額，款式隨機挑選。
If you've placed an order, you are automatically included in the latest sticker giveaway. Total of 50 special stickers are available to win. The type of stickers will be randomly selected.
商品什麼時候會寄出？
When will it be shipped?
預計 2021 3月底統一出貨。請利用上方官網追蹤系統查詢訂單最新進度。
Estimated shipping date in late March, 2021. You will receive shipping notification when your order is shipped.Please track your order status via the tracker above.
請問有貨到付款嗎？
Can I pay upon receipt?
因為時間和人力問題，無法提供貨到付款和超商取貨。只接受Paypal，信用卡，Visa/Mastercard金融卡，微信支付，支付寶(經由Stripe)和銀行網路ATM轉帳（蝦皮商場）。之前有車友找持有信用卡的朋友合資預購，這可能也是一個方法。
Due to limited time and resources, I only accept credit card, paypal, WeChat pay, AliPay and bank transfer (bank transfer is limited to Shopee platform only).
全球販售和郵寄，不限地區
Selling and shipping worldwide
不管你在哪裡，都可以從這商店下訂。全球郵寄。過去商品曾寄過歐洲，澳洲，紐西蘭，中國，香港，澳門，日本，馬來西亞，新加坡。
No boundaries. I ship worldwide. Just place your order here and make sure your address is accurate.(I have shipped to Malaysia, Singapore, Hong Kong, Macau, Europe, Australia, China, Japan etc...)
運費怎麼算呢？
How much is shipping?
台灣地址全部免運費，其他地區加收運費，請見購物車中的運費計算。
Free shipping to Taiwan. Shipping fee required for other regions. See calculations in cart.
訂單有出錯，如何更改？
How to correct errors on my order?
如果還在預購期間，你可以來信取消錯誤的訂單，重新下訂。或著告知我記錄要更改的部分（請在信中寫上訂單號碼和商場名稱）。如果是要更改數量，那就必須取消訂單重訂，或是再追加訂單。
If within pre-order period, you may email me to correct your order. Please send me order number.
外套有問題，可以退換貨嗎？
Can I exchange or refund?
下單前請務必核對尺寸和示意圖（見上方尺寸表）。因為防風外套為特製商品，無庫存，恕不提供尺寸更換和退貨。 （瑕疵品除外)全部商品在出貨前都已經仔細檢查有無瑕疵。收到瑕疵品後未經清洗和外出穿著後，請在收到商品後14天內通知我退換貨。超過14天不予受理。注意：防風外套非雨衣。
Please double check your sizing against the size chart and sample images. No exchange or return allowed for sizing issue. The nature of custom pre-order product does not allow me to stock up products for exchange and return. (except windbreaker with defects) All products have been closely examined before shipping. Please check your windbreaker for defects when it delivers. please notify me within 14 days of receiving date. I will only accept return/exchange on windbreaker that has not been washed or worn outside. I can not honor exchange or return after 14 days. Thanks for understanding. Please note that this jacket is not a rain coat.
防風外套特色 Features
騎士設計
All for ride, ride for all
Wind Resist - 防風，磨毛布
Water Repel - 防潑水布，100% 聚脂纖維
Night Reflect - 夜間能見，標誌3M反光印刷
Neck Protect - 阻風灌入，高立領拉鍊
Wrist Block - 手腕密合，可調式鬆緊袖口
Item Guard - 小物守護，隱式拉鍊口袋
Bottom Adjust - 底部調整，左右雙扣鬆緊
Easy Pack - 好攜帶，附收納包
注意：防風衣非雨衣。Note: Windbreaker is not a rain coat.
真實尺寸參考 Sizing Reference
直接穿 Direct Fit
Ms.A 小姐：161cm 46kg - Size S
Ms.B 小姐：160cm 48kg - Size S
Mr.C 先生：170cm 58kg - Size S
Mr.D 先生：175cm 68kg - Size M (合身）
Mr.E 先生：175cm 74kg - Size L (較鬆）
套防摔衣外 With Riding Jacket
Mr.A：175cm 68kg - Size L
Ms.B：160cm 48kg - Size M
13N : 175cm 72kg (我喜歡很合身）
照片中單穿搭襯衫 Size M 很貼身
照片中配 Dainese MIG夏季防摔衣 Size L
13N周邊商品購買流程
How to purchase 13N Merch?
2確認訂單成功
Check out
- 付款後系統會寄確認信，表示下單成功。
- 請立即檢查信箱，若遲遲未收到，請檢查垃圾郵件內是否有來自13N.TV的信。若一天後仍沒收到，請email我確認下訂是否成功。
- You will receive an automatic email confirmation when order is placed successfully. Please check Spam folder for missing confirmation email. Otherwise, email me to double check.
3出貨與配送
Shipping
- 預購活動結束後，商品即開始製作（出貨日延至三月底）。
- 亞洲地區皆由台灣中華郵政包裹轉寄，台灣則是由新竹貨運宅配，郵局存局候領地址則是使用中華郵政包裹。出貨後會Email通知並在此頁面提供追蹤碼查詢（透過蝦皮商場訂購者，也請利用官網追蹤系統查詢出貨進度）。
- Production will begin once pre-order ends. (EST March 2021) All orders will be shipping with tracking information. Once shipped, come back to this page to check your status.
© 2021 13N